Reference

Our Terms, Your Rights on napi169

These legal pages cover how napi169 operates, what rights you hold as an account holder, and how we handle your data and transactions — including those processed via DANA, OVO, and GoPay.

Account PolicyData HandlingDANA, OVO, GoPay ScopeUser RightsJurisdiction Notice
napi169 Our Terms, Your Rights on napi169
LEGAL CONTACT PATHS

Reach Us for Policy Queries

If you have a question about these legal terms, want to request a copy of your account data, or need to report a policy concern, use the channels below. Our Indonesia support team handles legal and account queries through the paths listed here — including wallet-related questions for DANA, OVO, and GoPay transactions.

Team online

Live Chat

Start a live chat session from any page on napi169. Our team can address account policy questions, data requests, and wallet transaction disputes in real time.

Email Support

Send detailed legal inquiries, data access requests, or formal policy questions to our support email. We respond to all legal correspondence through the registered contact address on your account.

Account Help Centre

Log in to your account and navigate to the Help Centre to submit a formal request. All submissions are tracked and acknowledged, including those tied to DANA or OVO transaction records.

HOW WE HANDLE THIS

Data, Security and Account Accountability

We take the handling of your legal rights seriously across every account interaction — from the moment you verify your identity to each withdrawal you request. These four areas cover what we do, how we do it, and who to contact when you need to exercise your rights.

Data Handling

We collect only the data needed to operate your account. Transaction records for DANA, OVO, and GoPay deposits are logged securely and are not shared with third parties outside our operational obligations.

Cookie Policy

Our site uses cookies to keep your session active and to remember your account preferences. No cookie on napi169 is used to build advertising profiles or to track your activity off-platform.

Account Security

Account access is protected by OTP verification at login. If you suspect unauthorised access, notify our support team immediately so we can suspend activity and review your account log.

Request and Correction Rights

You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or raise a formal objection — all through the Help Centre or the email support path.

Legal Questions We Get Asked

These are the questions we hear most often about our legal terms, account rights, and how policies apply to everyday account activity — including deposits made through local e-wallets.

Access depends on local law and is available only where napi169 is permitted for your region. Check your eligibility before creating an account or making any deposit.

We hold the registration details you provided, your account activity log, and transaction records for payments made through DANA, OVO, or GoPay. Request a copy any time via our Help Centre.

Log in, go to the Help Centre, and submit a correction request with the specific detail you want updated. Our team reviews and responds through your registered contact address.

Transaction data — including DANA, OVO, and GoPay deposit logs — is retained for as long as required under applicable record-keeping obligations, then deleted from active systems.

After account closure, we retain only the data required by legal or regulatory obligations. Data not subject to those obligations is removed from our active records on a scheduled basis.

Raise the issue through our live chat or email support channel. For formal legal complaints, send written notice to the support email linked on your account's Help Centre page.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.